Securing new customers and maintaining existing ones is challenging. That’s where businesses traditionally enlist the help of a call center to bridge the gap.
Call centers are changing and becoming “smarter” and more secure with cloud technologies. Smart call centers feature a mix of self-service capabilities and agent-managed calls, and allow businesses to track customer touch points.
Smart Call Center Features
- Feature-rich applications
- Customizable solutions
- Intelligent call routing
- Automated Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Project management
- Customer relationship management
- Computer Telephony Integration (CTI)
- Secure connections
- Customer feedback measurement tools
Smart Call Center Benefits
- Build a broader customer base
- Better address changing customer demands
- Analyze customer preferences and buying habits
- Offer a more personalized end-user experience
- Meet compliance requirements with ease
- Increase flexibility
- Improve productivity
- Utilize collaborative tools for distributed workforces
eXemplify’s solutions for smart call centers enable you to provide top customer service and business efficiency. It’s an easy way to make your business work smarter.