Are you thinking its time to make a phone system change or upgrade and feel a bit overwhelmed by the thought of researching the myriad of available options on your own?

Maybe you are wondering whether to buy a new phone system or move it to the cloud?  Or, interested in exploring the advantages VoIP might offer your company?

eXemplify Group can assist in understanding the pros and cons of all available options.  We will work with you and your team to uncover your requirements in detail and deliver the most cost effective solution with all the feature-sets you desire.

On-Premise VoIP PBX System

With a premise based VoIP system, a dealer or VAR (value added reseller) can install it for any of our partners’ customers. The equipment sits in the company’s data center or phone closet, connects to their LAN, and distributes calls to IP phones also connected to the LAN. Customers can own the equipment and software, and administer and maintain it. Calls come to the IP PBX from a communication service provider over traditional PSTN (Public Switched Telephone Network) lines or over your company’s data connection as SIP trunks.

Pros

  • Companies will own the system
  • Companies can customize it to suit needs
  • Messages, prompts, and records all remain on the company’s premises
  • One-time capital expense (plus upgrade and maintenance charges)

Cons

  • Significant up-front costs for hardware and implementation
  • Ongoing annual maintenance costs
  • New features require costly upgrades to software and/or hardware
  • Complicated and lengthy implementation
  • Requires staff for monitoring and maintaining
  • Configuring remote users can be tricky
  • Hardware, software upgrades could eventually become necessary if your user numbers and/or call volume grows
  • Unpredictable Cost Model
  • Depreciating asset
  • You are responsible for power, redundancy, and downtime

Hosted or Cloud PBX

Hosted VoIP, also known as hosted PBX or virtual PBX, runs on equipment belonging to and located in the data center of the service provider. Calls travel to your customers’ offices via the supplier’s data connection which offers Quality of Service (QoS) for their voice calls. Hosted services can provide all of the features and capabilities that traditional phone systems offer and more. Users can make or transfer calls by dialing each other’s extensions. They can also make conference calls, park and pick up calls, and answer calls forwarded to groups of extensions, known as ring groups. Additionally, there are the new capabilities that IP makes possible, such as listening to voice mail messages through e-mail or another online interface, or placing calls by simply clicking on names in onscreen address books. Unified Communications enables clients seamlessly to integrate video, mobility, presence, chat, and collaboration already built into the supplier’s platform.

This solution also allows your clients to create extensions in different locations, such as multiple offices or employee homes. Remote VoIP extensions act just like extensions of traditional PBXs in that they can call them directly by dialing extension numbers, page them, or include them in call groups. The real benefit of VoIP extensions is that your clients will not be charged for calling between them, no matter the location of the callers.

Pros

  • Low to no upfront costs
  • Increase capacity exactly as needed – your customers only pay for what you need
  • No need for maintenance contracts or staff
  • Remote extensions for at home or branch offices
  • No more depreciating hardware
  • Best of breed technology including pushed upgrades and features
  • Seamless integration with unified communications
  • High reliability
  • Focus on core business
  • No eventual ownership of equipment
  • Messages, prompts, and call records reside in the service provider’s data center
  • Reduced stress of worrying about stability (because we can all use a little less stress)
Cons
  • No eventual ownership of equipment
  • Messages, prompts, and call records reside in the service provider’s data center
  • Reduced stress of worrying about stability (because we can all use a little less stress)