As your enterprise grows, the goal of presenting a consistent brand becomes more challenging. You’re adding new and diverse talent and launching a variety of growth objectives, making it more difficult to have one face to the public. Unified communications is a solution that makes it possible to do just that.
Unified communications gives you a variety of tools and features that can also save your organization money, streamline processes and invite innovation.
Access all communications from one application: Whether you’re sending an instant message, making a voice call or participating in video conferencing, it’s all accessible from a single application. This benefit is convenient for employees and customers alike. For instance, if a customer calls in with a complaint about their invoice, following up on an online chat they had with another representative, the entire conversation is visible to the agent receiving the call. They’ll be able to anticipate the customer’s inquiry or request and resolve it satisfactorily.
Work from anywhere, anytime: With unified communications, your employees have an identical work experience sitting in their home office, riding on the subway or in a coffee shop as they do when they’re sitting at headquarters. As long as they have a connected device and a user account, they can access the same set of systems as they do in the office.
The flexibility offered with unified communications encourages increased productivity because employees have the tools to work where they work best. In addition, tools like the “presence” feature tell colleagues when a person is available, so a quick voice call can resolve what would take four emails over three hours.
Collaborate at a lower cost: Unified communications offers tools that invite collaboration, such as shared workspaces and video conferencing to support virtual teams. These features impact your company in a couple of ways: effective video conferencing means travel costs will be reduced and collaborative tools will make it possible for teams in disparate geographical locations to work well together. You’ll be able to hire the best talent, regardless of where they are physically located.
Equip your business continuity strategy: Unified communications provides uninterrupted service, so that instead of scrambling when your organization experiences a fire or a flood, your customers never know the difference. There’s no in-house infrastructure, so your employees can work from home when the roads are blocked with snow, and your customers enjoy consistent service.
In addition, your server hardware is located in a data center with a higher level of security than you could provide on-site. The system is continuously monitored and data transmissions can also be encrypted for extra protection.
Reduced communication costs: Instead of running copper wire, you could be accessing communications by simply connecting to the internet over your existing network. Not only is it a more affordable monthly invoice, but you also remove the maintenance and troubleshooting responsibilities from your IT staff. Your monthly subscription is categorized as an operating expense, rather than the one-time capital investment you might make with another type of technology upgrade.
Present one cohesive front to your customers with unified communications. Contact us at eXemplify to find out more about how your enterprise could benefit from a unified communications solution.