You’ve heard it before, the cloud is calling. Your colleagues have already made the move and you’ve done the cost analysis – you know it makes sense. But there’s still that lingering hesitation. It is change after all. You haven’t invested in a hosted PBX in the past and you trust the vendor you’ve relied on for years. What’s stopping you other than you?
The reality is that even when something makes sense on paper, it can be tough to pull the trigger when it can affect your business and your staff. Baby Boomers likely felt the same way when the computer was first introduced as an important business tool. They had done business the same way for so long, why did they need to introduce something new and complex to the mix? Today we know the answer and the same benefits are available with a move to the cloud.
Chances are you’ve already started to embrace the cloud, you just didn’t realize that was the technology running behind that app you rely on every day. And rightly so, you’ve been more hesitant where communications are concerned as that is the lifeblood of your business. That’s why it’s important to have a transition plan in place. It is possible to leave the legacy PBX behind and enjoy the benefits of the hosted solution without downtime and outages as long as you’re focused in your implementation.
If concerns about call quality were keeping you in check, it’s time to set those aside. What was once a legitimate concern in the early days of the Internet connection has been replaced with voice quality equal to, or better than that of traditional copper lines. Gone is the choppy voice, echo and jitter that were common in early connections. Advanced network technology put in place to eliminate connectivity problems have significantly improved voice quality.
Hosted PBX providers have also made the necessary investments to ensure bandwidth is available just for voice calls and quality guarantees built into service plans. Bandwidth is carried over dedicated fiber to corporate telecommunications networks, opening the door to extensive tools and solutions powered by smart dashboards. The unified communications you could access through hosted PBX would provide a seamless experience that delivers true efficiency benefits.
Before making the final leap, however, take the time to get stakeholder buy-in. This still is a chance and it will require a transition period and training to fully realize the benefits. That means you need employees, IT management, executives and partners on board. If they’re excited about the potential benefits and are already buying into the benefits on the other side, success is that much more assured.
Finally, don’t plan to go it alone. At eXemplify, one of our strengths is in working directly with our clients to understand the environment, outline the transition and ensure real benefits. If you’re ready to have the conversation, we’re ready to understand your needs. Give us a call today.