The expectations for unified communications (UC) systems vary greatly from one organization to another. For some, unified communications acts as a step forward in modernizing and streamlining communications. Others are much more concerned with specific ROI. The value of unified communications is there for the taking, but many businesses fail to maximize their use […]
MSPs: Articulating Value to Cloud Customers
After adopting cloud services, many businesses quickly feel the need for a good managed service provider (MSP). Organization and efficiency of file sharing can be tricky, and the cloud leads many businesses to dabble and diversify with more products and services thanks to the ease and low cost of cloud. […]
3 Factors that Will Define the CIO Role in 2015
While there is widespread perception that chief information officers (CIOs) are primarily focused on emerging technologies, shifting business landscapes mean that the CIO role itself is changing. Increasingly, consumers are using technology to research and choose products in retail environments, and businesses that embrace these and other key trends are […]
4 Tips for Successful Sales of Ethernet Services
Ethernet services are in such high demand that selling it is not the challenge. The prime challenge for those in Ethernet sales is this: appropriately managing customer expectations so that clients are satisfied with the services for which they’ve signed on. The Allure of Ethernet As more demands are placed […]
6 Critical Considerations for First Time VoIP Buyers
Once the decision to switch to VoIP communications has been made, there are still some important things to be considered. This includes determining what specific services to install and how those services can be deployed to enhance business operations. What to consider when planning VoIP: 1. Business Demands – It is […]
The Winning Trio: Effective Pricing Strategies for Managed Services
MSPs play a fundamental role in providing small and mid-sized businesses with the around-the-clock, ongoing support that they need to maintain their IT and telco infrastructure. One of the key advantages of the MSP business model is that it eliminates the need to lock into IT services at hourly rates; this offers significant cost savings […]
Helping MSPs Grow Their Business: 9 Myths About IT Services Outsourcing
IT services have become an indispensable part of the business landscape in small, mid-sized, and large companies alike. The need for IT infrastructure and support is a fact of life in the digital age, but the key question facing many organizations is whether it’s better to hire permanent staff or […]
How Can IT Drive Value and Customer Loyalty for SMBs?
According to 77 percent of small business owners, their business’s long-term success depends greatly on forging mutually beneficial relationships with customers. The formula for those relationships is deceptively simple: businesses must provide products and services that speak directly to the unique needs of each individual customer. In particular, owners who […]
MSPs: Strategies to Avoid 4 Common Pitfalls
Managed service providers (MSPs) need to constantly adapt to the shifting needs of their clients, particularly since technology is evolving at such a rapid pace. This demands a proactive approach–one that anticipates and preemptively solves the most common problems that MSPs face in building, maintaining, and growing their businesses. Threat #1: […]
The Perfect Team of Cloud and VoIP Communications
Cloud computing is revolutionizing business operations. Companies can now carry out business transactions in real time at separate, often distant, locations, without losing control over their networked services. The cloud’s revolutionary potential is especially evident in the Voice over Internet Protocol (VoIP) services it offers businesses in place of traditional […]
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