If your business still relies on an outdated voice system, you’re not alone. Over 60% of organizations currently use a legacy or hybrid phone system – however, that number is rapidly decreasing.
Unified communications as a service (UCaaS) solutions have gained ground over the past few years. Experts predict the UCaaS market will exceed $20 billion this year, which is no surprise considering legacy voice systems can no longer meet modern business communication needs.
Still on the fence about switching to UCaaS? Below, we share five signs it’s time to replace your legacy voice system.
1. Poor Call Quality
One of the biggest signs that your phone system is out-of-date is poor call quality. Poor call quality frustrates customers and employees alike and can impact your bottom line. One study found that poor call quality increased the average handle time per call by 27%. If you or your customers frequently experience dropped calls, static, or distorted audio, it’s time to upgrade your system.
2. Limited Features
Legacy voice systems often lack the features businesses need to stay competitive in today’s market. If your system doesn’t support video conferencing, business SMS, or other modern features, you’re missing out on opportunities to improve productivity and streamline communication.
If your phone system can’t adapt to your changing business needs, it’s time to replace it. Legacy, on-prem voice systems can’t quickly scale up or down because they require changes to your company’s voice infrastructure. UCaaS systems are designed to be scalable and flexible, so you can add or remove features and users as needed.
4. Costly Maintenance
Traditional voice systems require regular maintenance and repairs, which can be time-consuming and expensive. Modern UCaaS systems are hosted by a managed service provider (MSP) that handles ongoing maintenance, upgrades, and repairs, saving you time, money, and stress. Businesses typically report saving 50-70% on communication costs after switching to a UCaaS solution.
5. Security Concerns
Legacy voice systems are often vulnerable to security breaches, putting your company’s sensitive information at risk. If your system no longer receives security updates or lacks the latest security features, it’s time to replace it. A UCaaS solution will provide enhanced security features, such as data encryption and firewalls, to protect your company’s data and prevent unauthorized access.
Upgrade Your Voice System With a Best-Fit UCaaS Solution
Using a legacy voice system could limit your business’s communication potential and create unnecessary challenges. If you’ve experienced any of the above signs, it’s time to consider moving your phone system to the cloud.
UCaaS solutions not only improve communication efficiency but also enhance overall business performance, resulting in a better user experience. However, navigating the crowded UCaaS market to find the right solution for your organization can be difficult for businesses of all sizes.
The voice experts at eXemplify can connect you with a UCaaS solution that meets your business’s unique needs. We’ll audit your current phone system and work through our six-step process to determine the best approach to optimizing your communications. If you’re ready to experience the benefits of UCaaS for your business, contact eXemplify today.