The pandemic pushed every company’s digital transformation plans forward, whether they had initiated those plans or not. Even industries that traditionally tend to lag behind on technology investments were forced to embrace cloud technology simply to stay afloat. Digital transformation is a concept that is hard to pin down, because […]
UCaaS or CCaaS: Which One Should You Prioritize?
If your company is in the market for a communications upgrade, you’ve likely heard discussion of unified communications as a service (UCaaS) and contact center as a service (CCaaS). Despite sharing nearly the same acronym, these two cloud communications solutions offer different benefits for your business. UCaaS and CCaaS have […]
Unified Communications Benefits Include Cost Savings and Flexibility
If your enterprise is considering a phone system upgrade, you’ve likely thrown unified communications through Voice over Internet Protocol (VoIP) into the mix of options you’re evaluating. Because it’s phone service run through an internet line, unified communications can be placed on the same network that you use for data […]
The Benefits of UCaaS for Global Enterprises
Global enterprises are organizing their teams to better serve the needs of their customers, which often results in multi-site communications systems that don’t always integrate well with one another. As a result, the pursuit of Unified Communications as a Service (UCaaS) becomes a priority for many enterprises. A UCaaS solution […]
UCaaS Makes Sense When You Know Your Options
Streamlined operations and the promise of a lower cost are driving a number of business owners to consider the cloud. And while many already embraced the opportunity to unify communications years ago, the opportunity to move this element of the business to the cloud is not as clear cut. Unified […]
VoIP, the Technology that Keeps Getting Better
Voice over Internet Protocol (VoIP) was originally designed to imitate the architecture of copper wire legacy telephone networks. Today, customers are celebrating the benefits of this technology and exploring all of what a VoIP solution is capable of providing. VoIP Benefits VoIP runs both voice and data over the same […]
The Evolution of UCaaS
UCaaS simplifies communication and offers greater agility and global reach than any communications platform before it. UCaaS has a compelling economic offering for businesses looking to virtualize and move their applications to the cloud. Here’s what you need to know about the benefits of the technology, as well as the […]
Enterprise Cloud-Based Unified Communications to See Major Growth, According to Survey
Ongoing digital transformation initiatives are driving significant changes in how enterprises interact with the technological and operational aspects of their businesses. Throughout all of this, unified communications (UC) systems have now taken an outsized role in maintaining connectivity among increasingly distributed systems and workers. Cloud communications provider BroadSoft recently published […]
Birch Communications Talks Enterprise IT and SD-WAN
eXemplify’s Robert Hayes sat down with Birch Communications’ Susan Graham to talk UCaaS, the cloud, SD-WAN, and the changing world of enterprise IT. Fast Facts Your name: Susan Graham Your title: National Partner Development Manager Your company: Birch Communications Years at company: 2 Company founded in: 1996 Company headquarters: Atlanta, […]
5 Best Practices for Successfully Migrating Unified Communications to the Cloud
The migration of unified communications (UC) to the cloud is a recent trend that’s quickly building momentum among organizations. A recent survey predicts a sharp increase in UC market penetration, from 7 percent of the overall UC space today to a whopping 41 percent by 2020. With the Unified Communications […]