Voice over Internet Protocol (VoIP) was originally designed to imitate the architecture of copper wire legacy telephone networks. Today, customers are celebrating the benefits of this technology and exploring all of what a VoIP solution is capable of providing.
VoIP runs both voice and data over the same circuit — this efficient set up is favored by businesses of all sizes for reducing monthly costs. VoIP also has more capabilities than legacy phone systems and can provide advanced features with simple add-on charges. VoIP’s flexibility allows for feature changes with the click of a mouse instead of manual labor.
Because VoIP uses software instead of hardware, changes and network maintenance can be implemented in a fraction of the time it would take legacy voice systems, and at a fraction of the cost. VoIP is praised as being superior to traditional voice technology in cost and architecture, but the true benefit of VoIP has been proven in the last year with the dawning of Unified Communications (UC).
Unified Communications at the Forefront
The basic features of legacy telephone networks are included in VoIP (call forwarding, Direct Inward Dial (DID), hold, 3-way-call, caller ID, etc.). What is remarkable is that adding in a UC platform that revolutionizes how a company communicates is as simple as an add-on request or, in some cases, is already included. What is expected in a garden variety UC solution includes video conferencing, voicemail to email, fax to email, chat, mobility, and presence.
An increasing number of businesses are deploying multi-channel communication with their customers and within their organizations. This can be implemented easily over an existing VoIP setup.
Providers who have lagged behind and not risen to meet the unified communications tidal wave are likely to lose out. The competition is fierce amongst providers and more small to medium businesses (SMBs) are joining larger enterprises in considering UC.
VoIP has proven itself capable of adapting to fit consumer need, and is being viewed with increasing value by businesses looking to improve productivity and communication.
Are you taking full advantage of what your VoIP system can offer? Talk to eXemplify today to find out how Verizon’s VoIP solutions can improve your business’s efficiency.