If your enterprise is considering a phone system upgrade, you’ve likely thrown unified communications through Voice over Internet Protocol (VoIP) into the mix of options you’re evaluating. Because it’s phone service run through an internet line, unified communications can be placed on the same network that you use for data transmissions and, with the right technology, can be integrated with the rest of your data systems.
Take a look at a few of the benefits of implementing unified communications that provide advantages over your legacy phone system:
Cost reduction: This is, in many cases, the factor that leads to the initial discussion of making a switch to VoIP and unified communications. There are no long-distance calls, and the monthly invoice can deliver drastic reductions in communications costs. In addition, there’s no hardware to maintain, and all upgrades and troubleshooting are handled by the service provider. Finally, the cost of your unified communications system can be categorized as an operating expense, so your finance department will like it, too.
Option to transition to Unified Communications as a Service (UCaaS): VoIP is the vehicle for launching Unified Communications, a technology that is truly disruptive for businesses that value collaboration and innovation. From shared workspaces to a single application to access all communication formats, unified communications benefits include a seamless customer and end user experience. It also removes the need for considering geography when making a new hire, because virtual teams work efficiently together on the platform. Enterprises all but eliminate the hassle and cost of business travel for their employees to company meetings.
All of these features are also available through an as-a-service model, where the entire management of communications is handled by a cloud provider.
Employees work from anywhere: As long as they have a connected device and a log-in, your employees can access communications systems from anywhere. There’s no more loss of productivity on a snow day, or the need to call in because an employee’s child has an early dismissal from school. Your unified communications phone system will increase productivity by giving employees the ability to work where they work best, whether that’s in the home, in the office or at the local coffee shop.
Access data for training and KPIs: If you’re focused on shortening call resolution time or determining how many agents you need on a customer service number, migrating to VoIP and unified communications will help you with those key performance indicators (KPIs). You’ll get detailed, quality data on your calls, as well as the ability to record calls for training purposes.
Unified communications provides these specific benefits, but it also streamlines your business processes so that your employees have the margins they need in their schedule to innovate and think strategically about business initiatives.
To learn more about how unified communications benefits can equip your enterprise to achieve your objectives and drive growth, contact us at eXemplify. From reducing costs to opening up the potential for new revenue streams, you’ll be glad you decided to upgrade from your legacy phone system.