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Posts Categorized: Unified Communications

3 Steps To Take When Planning Your Communications Technology Budget

March 6, 2023 by Robert Hayes

Streamline your communications technology budget planning with these three steps.

If you’re considering updating your business communications system, you aren’t alone. Gartner forecasts a 2.4% rise in global spending on communications technology in 2023, contributing to a predicted 5.1% IT market increase overall. Before you start shopping around, you should gain a clear understanding of your company’s needs and how […]

Filed Under: Unified Communications Tagged With: cloud communications, communications, communications budget, UCaaS, unified communications

Trends Shaping the 2023 UCaaS Market

February 13, 2023 by Robert Hayes

UCaaS is equipping companies to support remote employees with consistent, connected work experiences.

When the pandemic pushed organizations across several industries to arrange home office accommodations, the shift to unified communications was a quick decision to keep business in motion. Now that more companies see the benefits of unified communications as a service (UCaaS) solutions, the market is maturing faster than expected. UCaaS […]

Filed Under: Unified Communications Tagged With: 5G, Cloud, consolidation, cyber security, UCaaS, unified communications

The Benefits of UCaaS

November 28, 2022 by Marketing

benefits of UCaaS

If it’s time to upgrade your communications technology, you may be encountering a lot of new choices that weren’t around the last time you considered an investment. Unified communications systems allow companies to increase productivity through advanced collaboration features while reducing costs in a variety of ways. Cloud-based unified communications […]

Filed Under: Unified Communications Tagged With: cloud communications, collaboration, UCaaS, unified communications

Your Next Business Phone System: Is UCaaS Better Than VoIP?

November 14, 2022 by Marketing

If you’ve been looking into upgrading your business phone system, there are two terms you are probably hearing a lot as you examine options: unified communications as a service (UCaaS) and voice over internet protocol (VoIP). While both are better options than an on-site private branch exchange (PBX), you may […]

Filed Under: Unified Communications Tagged With: business phone system, cloud phone system, remote work, UCaaS, unified communications, VOIP

4 Considerations for Choosing a Unified Communications Solution

October 3, 2022 by Marketing

unified communications is essential for any modern office

Unified communications solutions are being implemented by companies at a dizzying rate. The market has been growing at a compound annual growth rate (CAGR) of 20.5% since 2021,1 demonstrating the demand for a better set of collaboration tools for a largely remote and global workforce. Here are some of the […]

Filed Under: Unified Communications Tagged With: cloud solutions, collaboration, global collaboration, hybrid work, UC, unified communications

Getting Smarter by Combining Unified Communications and IoT

August 15, 2022 by Robert Hayes

Unified communications is known for videoconferencing and enhanced collaboration, but it has IoT benefits, too.

If you’ve implemented cloud-based unified communications, you may have made the switch because of its collaborative potential for your organization. Between shared workspaces, videoconferencing, and status indicators, the technology has the potential to shorten decision-making timelines by improving communication and access to information. Unified communications has allowed organizations to save […]

Filed Under: Unified Communications Tagged With: digital transformation, Internet of Things, IoT, unified communications

UCaaS or CCaaS: Which One Should You Prioritize?

June 6, 2022 by Robert Hayes

business person using unified communications

If your company is in the market for a communications upgrade, you’ve likely heard discussion of unified communications as a service (UCaaS) and contact center as a service (CCaaS). Despite sharing nearly the same acronym, these two cloud communications solutions offer different benefits for your business. UCaaS and CCaaS have […]

Filed Under: Unified Communications Tagged With: CCaaS, cloud communications, contact center, contact center as a service, UCaaS, unified communications, unified communications as a service

Two Reasons You Need Unified Communications

December 3, 2018 by Robert Hayes

Two of the key benefits of unified communications include customer convenience and extensive collaborative tools.

If you’re anticipating an upgrade to your communications technology or if you’re a new business just starting out, you should be considering unified communications. It’s a cloud-based communications solution that requires little initial investment and can be scaled up or down according to your needs. While affordability and scalability are […]

Filed Under: Unified Communications Tagged With: collaboration, customer service, IVR, unified communications

Unified Communications Benefits Include Cost Savings and Flexibility

October 22, 2018 by Robert Hayes

There are several unified communications benefits over a legacy phone system, beginning with cost savings.

If your enterprise is considering a phone system upgrade, you’ve likely thrown unified communications through Voice over Internet Protocol (VoIP) into the mix of options you’re evaluating. Because it’s phone service run through an internet line, unified communications can be placed on the same network that you use for data […]

Filed Under: Unified Communications Tagged With: KPIs, mobility, UCaaS, unified communications, VOIP

Five Ways Unified Communications Offers a Seamless Solution

September 10, 2018 by Robert Hayes

No matter where or when they’re working, your employees access unified communications for a uniform experience.

As your enterprise grows, the goal of presenting a consistent brand becomes more challenging. You’re adding new and diverse talent and launching a variety of growth objectives, making it more difficult to have one face to the public. Unified communications is a solution that makes it possible to do just […]

Filed Under: Unified Communications Tagged With: business continuity, collaboration, mobility, remote workers, unified communications

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