Global enterprises are organizing their teams to better serve the needs of their customers, which often results in multi-site communications systems that don’t always integrate well with one another. As a result, the pursuit of Unified Communications as a Service (UCaaS) becomes a priority for many enterprises.
A UCaaS solution is ideal to serve the needs of functional teams, which work together over disparate geographical areas. As technology advances to meet the collaborative demands of these teams, IT must determine the best approach for UCaaS and how ROI will be measured.
One of the biggest benefits of UCaaS is the expected cost savings that come with bundling communications. Systems are flexible and scalable, and the monthly subscription fees can be categorized as operating expenses, rather than the one-time capital expense that comes with housing communications hardware and applications on site.
There are additional benefits that your clients can expect to experience with the implementation of UCaaS:
Improved productivity: Team members experience a streamlining of business processes, no longer experiencing a time lag while they wait for a response from a colleague. Client information is cataloged in a single hub, so there’s no frustration in trying to track down the trail of any given situation and its corresponding communications.
Centralization: Management of the UCaaS solution is centralized, giving IT personnel the ability to make adjustments, add phone lines and add apps as necessary from their location. The end user also experiences the benefits of centralization, with all email, chat, video and other communication tools all housed in a single application. For a mobile worker that may be in multiple locations in a single day, this centralized approach to communications saves time accessing records and also makes it easier to reach them.
Improved collaboration: The days of scheduling a regular weekly conference call will soon be over. UCaaS offers the ability to seamlessly switch between voice calls, video conferencing, chat, email and text, all housed in a single platform. In addition, no matter where employees are on the globe, your client can assure a cohesive organization with five-digit extension numbers that apply to any location.
Desktop and file sharing: UCaaS makes it easy for employees to capture their work on a shared file in real time, as well as view any file together from different geographic locations. Desktop sharing allows employees to view any important document, from spreadsheets to slideshows.
UCaaS is the ideal solution for multi-site enterprises wanting to achieve the benefits of a seamless communications approach. From giving the assurance of a cohesive organization, to clients calling in, to achieving significant productivity improvements, UCaaS provides many benefits to global enterprises.
At eXemplify, we help you increase your business value and be the trusted advisor your clients expect. To learn more about talking to your clients through the benefits they can expect with UCaaS, contact us to talk with one of our consultants today.