eXemplify - More Than A Technology Services Distributor (TSD)

  • Business Solutions
    • Technology Procurement
    • Managed Services
    • Managed Security
    • Professional Services
    • Telecom & Networks
    • Cloud PBX/UCaaS
    • Cloud Infrastructure
    • Data Center
    • SD-WAN
    • Disaster Recovery
  • Partners
    • Sales Partner Program
    • Become A Sales Partner
    • Testimonials
  • Suppliers
    • Our Suppliers
    • Supplier Partner Program
    • Become A Supplier Partner
  • Company
    • About eXemplify
    • eXemplify Team
    • Case Studies
    • Careers
    • Client Testimonials
  • Blog
  • Newsletters
  • Contact
  • Business Solutions
    • Technology Procurement
    • Managed Services
    • Managed Security
    • Professional Services
    • Telecom & Networks
    • Cloud PBX/UCaaS
    • Cloud Infrastructure
    • Data Center
    • SD-WAN
    • Disaster Recovery
  • Partners
    • Sales Partner Program
    • Become A Sales Partner
    • Testimonials
  • Suppliers
    • Our Suppliers
    • Supplier Partner Program
    • Become A Supplier Partner
  • Company
    • About eXemplify
    • eXemplify Team
    • Case Studies
    • Careers
    • Client Testimonials
  • Blog
  • Newsletters
  • Contact

Two Reasons You Need Unified Communications

Two Reasons You Need Unified Communications

December 3, 2018 by Robert Hayes

Two of the key benefits of unified communications include customer convenience and extensive collaborative tools.If you’re anticipating an upgrade to your communications technology or if you’re a new business just starting out, you should be considering unified communications. It’s a cloud-based communications solution that requires little initial investment and can be scaled up or down according to your needs. While affordability and scalability are key advantages of unified communications, there are two key areas that make it an important investment for your enterprise.

Customer convenience: One of the core principles behind unified communications is its ability to streamline and automate processes, creating a more convenient connection point with customers. Your customers communicate with your company in the format they prefer.

A customer calling in to your organization may want to complete a routine task, such as pay an invoice or notify you of a change in their personal information. With unified communications, the customer can be assisted by an Interactive Voice Response (IVR) system that can facilitate their request. By contrast, if the customer had been assisted by an agent, there would have been a series of questions and clarifications, whereas the IVR has all the information at the ready and can shorten the amount of time the customer spends on the phone.

Mobility support also makes it easier for your employees to get back to customers, no matter where they are. As long as they have a connected mobile device, they can access their contact information and every feature offered through the unified communications solution to assist the customer.

When assisting a customer, employees are able to see the entire history of communications with the customer, including other formats. Whether the customer contacted the company via email, chat or voice, the employee is able to access that record and see it all in the same application.

Collaboration: In an era when business conversations and teams interact across the globe, organizations need technology to span the distance. Companies need more than what phone calls and messaging can support.

Through unified communications, enterprises are gaining the tools that make geography all but irrelevant. Shared workspaces, video conferencing and real-time collaboration make it easy for teams to work together from various locations. From saving travel costs to being able to recruit the best talent, regardless of location, unified communications is allowing companies to approach business decisions from a different angle.

Unified communications also offers other conveniences, such as conference scheduling, being able to see when another employee is available for a voice call or online chat, and file sharing that captures real-time changes.

Improving the customer experience and streamlining business processes are two key areas where you can invest in unified communications to outpace your competitors. To learn more about how to use unified communications for your business objectives, contact us at eXemplify.

Keep Reading

  • Top 5 Hosted Unified Communications Best Practices

    Regarding service providers there are 5 practices to follow. 1. Back up servers that can…

  • 3 Reasons to Consider Unified Communications in the Cloud

    Unified Communications (UC) is poised to generate $12 billion by 2018 while commanding over 62…

  • Managing Interoperability Challenges with Unified Communications

    Migration to the cloud looks different for every organization, and for many, the migration has…

Filed Under: Unified Communications Tagged With: collaboration, customer service, IVR, unified communications

Contact eXemplify

We do more so you can, too.

    Recent Posts

    • The Business Leader’s Guide to Hyperautomation
    • 4 Ways SMBs Can Leverage the Internet of Things (IoT)
    • How To Streamline Business Workflows With Ucaas Solutions Integration
    • 3 Ways 5G Technology Impacts SMB Growth
    • Colocation: The Sustainable IT Solution for SMBs

    Archives

    • June 2024
    • May 2024
    • April 2024
    • February 2024
    • January 2024
    • December 2023
    • November 2023
    • October 2023
    • September 2023
    • August 2023
    • July 2023
    • June 2023
    • May 2023
    • April 2023
    • March 2023
    • February 2023
    • January 2023
    • December 2022
    • November 2022
    • October 2022
    • September 2022
    • August 2022
    • July 2022
    • June 2022
    • May 2022
    • April 2022
    • March 2022
    • February 2022
    • January 2022
    • December 2021
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • July 2021
    • June 2021
    • May 2021
    • April 2021
    • March 2021
    • February 2021
    • January 2021
    • December 2020
    • November 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • February 2020
    • January 2020
    • December 2019
    • November 2019
    • October 2019
    • September 2019
    • August 2019
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • February 2019
    • January 2019
    • December 2018
    • November 2018
    • October 2018
    • September 2018
    • August 2018
    • July 2018
    • June 2018
    • May 2018
    • April 2018
    • March 2018
    • February 2018
    • January 2018
    • December 2017
    • November 2017
    • October 2017
    • September 2017
    • August 2017
    • July 2017
    • June 2017
    • May 2017
    • April 2017
    • March 2017
    • February 2017
    • January 2017
    • December 2016
    • November 2016
    • October 2016
    • September 2016
    • August 2016
    • July 2016
    • June 2016
    • May 2016
    • April 2016
    • March 2016
    • February 2016
    • January 2016
    • December 2015
    • November 2015
    • October 2015
    • September 2015
    • August 2015
    • July 2015
    • June 2015
    • May 2015
    • April 2015
    • March 2015
    • February 2015
    • January 2015
    • December 2014
    • November 2014
    • October 2014
    • September 2014
    • July 2014
    • June 2014
    • February 2014
    • January 2014
    • September 2013
    • June 2013
    • April 2012
    • March 2012
    • February 2012
    • January 2012
    • December 2011
    • September 2011
    • August 2011
    • May 2011

    Who is eXemplify

    Site Map

    • Business Solutions
      • Technology Procurement
      • Managed Services
      • Managed Security
      • Professional Services
      • Telecom & Networks
      • Cloud PBX/UCaaS
      • Cloud Infrastructure
      • Data Center
      • SD-WAN
      • Disaster Recovery
    • Partners
      • Sales Partner Program
      • Become A Sales Partner
      • Testimonials
    • Suppliers
      • Our Suppliers
      • Supplier Partner Program
      • Become A Supplier Partner
    • Company
      • About eXemplify
      • eXemplify Team
      • Case Studies
      • Careers
      • Client Testimonials
    • Blog
    • Newsletters
    • Contact

    Our Newsletter

      Contact us

      eXemplify

      469.361.5700

      Blogs

      • The Business Leader’s Guide to Hyperautomation June 20, 2024
      • 4 Ways SMBs Can Leverage the Internet of Things (IoT) June 13, 2024
      • How To Streamline Business Workflows With Ucaas Solutions Integration May 13, 2024

      2016 © eXemplify. All Rights Reserved | Website Designed & Developed by Mojo Marketing | Privacy Policy | Terms of Use