You’ve heard the buzz about unified communications, but you may be wondering how its features could impact your enterprise’s day-to-day activities. After all, you’re probably already utilizing conference calls and mobile technology to support the processes of your employees.
What unified communications can do is fully on the level of disruption, giving your enterprise the ability to reach unprecedented levels of collaboration and inviting innovation that may not be possible with traditional communications tools. Here are a few of the features that will transform how you do business:
Voice calls: Voice calls may not seem like an exciting feature, but they remain a primary format of communication between companies and their customers. Today’s Voice over Internet Protocol (VoIP) options offer superior voice quality, and unified communications offers measurable cost savings, particularly for those companies that frequently access long-distance calling or operate a call center.
Productivity is also improved with unified communications, because of the ease with which calls can be transferred or routed to voicemail with a simple click. Enterprises are able to shave precious seconds off their average call times with these tools.
Mobile: Unified communications offers remote employees the same communications experience as on-site employees, no matter where they are. The quality of video conferencing or voice calls is fully supported, and users participating in a video conference are able to respond to a text message, for instance, without needing to switch to a different application.
The growth of mobile technology and the benefits that it offers both employees and the enterprise mean that before long, every employee may be utilizing mobile devices for communications.
Unified messaging: One of the key benefits of unified communications is the ability to access all communication formats through a single application. This means that when a customer calls and talks with one of your representatives, they are able to see the entire history of the customer’s interactions with your organization. Likewise, employees don’t need to click between a variety of programs to access their voicemail and texts or emails.
Audio conferencing: Unified communications takes the headaches out of conference calls. From cumbersome login codes to frequent dropped calls, conferencing has been optimized with unified communications. New tools give users the ability to engage in audio conferencing without prior planning, invite additional members of the team to join in on an existing call, and switch between video conferencing and audio conferencing seamlessly.
Video conferencing: Like audio conferencing, video conferences can be a good opportunity for collaboration, if you’re willing to deal with some performance issues. Unified communications removes these challenges and provides the opportunity for innovative collaboration for your team.
If you’re considering the implementation of a unified communications solution, contact us at eXemplify. From helping you choose the right service provider to evaluating your communications needs, eXemplify is the partner you need for a successful transition.