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Posts Tagged: customer experience

Getting Beyond the Hype of the Customer Experience

March 5, 2018 by Robert Hayes

Building a positive customer experience begins by understanding your customers’ needs and cultivating relationships.

“Customer experience” is the latest in a long line of buzzwords surrounding the supposed secret for keeping your customers happy. It’s no longer enough to focus on customer service or customer satisfaction; it’s the comprehensive customer experience you’re after. Is it all hype, or are there things you can learn […]

Filed Under: Sales Tagged With: customer experience

4 Tips Service Providers Can Use to Improve Customer Support

November 20, 2017 by Robert Hayes

Use these tips to improve customer support.

It’s no secret in today’s technologically advanced marketplace that consumers have higher expectations than ever before when it comes to the quality customer experience. Companies often tout their high priority approach to customer support, but the proof is truly in the experience. The reality is very simple: if your clients […]

Filed Under: Customer Tagged With: collaboration, CRM, customer, customer experience, customer service, CX

MSPs: A Value-Add Challenge Requires a Sales and Marketing Solution

December 26, 2016 by Robert Hayes

MSP

Today’s managed service providers (MSPs) are faced with the challenge of adding value to their services and growing revenue while maintaining the customer relationship. The solution lies in developing a strategic sales, marketing, and revenue plan that allows providers to shelter and cultivate their base, attract new customers, and gain […]

Filed Under: MSPs Tagged With: customer, customer experience, IT, Managed Services, marketing, MSP, sales

What MSPs Must Do to Create Greater Business Value

September 21, 2016 by Robert Hayes

MSPs

Jake Sorofman, research director at Gartner, recently noted that customer experience is the new competitive battlefield in today’s IT market. As a result, most managed services providers (MSPs) are placing less emphasis on product and service differentiation and more on customer retention and ongoing business growth. The hypercompetitive IT arena […]

Filed Under: MSPs Tagged With: customer experience, IT, managed services provider, MSP, SLA, virtual CIO

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