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Posts Categorized: MSPs

MSPs: A Value-Add Challenge Requires a Sales and Marketing Solution

December 26, 2016 by Robert Hayes

MSP

Today’s managed service providers (MSPs) are faced with the challenge of adding value to their services and growing revenue while maintaining the customer relationship. The solution lies in developing a strategic sales, marketing, and revenue plan that allows providers to shelter and cultivate their base, attract new customers, and gain […]

Filed Under: MSPs Tagged With: customer, customer experience, IT, Managed Services, marketing, MSP, sales

What MSPs Must Do to Create Greater Business Value

September 21, 2016 by Robert Hayes

MSPs

Jake Sorofman, research director at Gartner, recently noted that customer experience is the new competitive battlefield in today’s IT market. As a result, most managed services providers (MSPs) are placing less emphasis on product and service differentiation and more on customer retention and ongoing business growth. The hypercompetitive IT arena […]

Filed Under: MSPs Tagged With: customer experience, IT, managed services provider, MSP, SLA, virtual CIO

Flipping the MSP Sales Script

August 24, 2016 by Robert Hayes

If there’s one thing that managed service providers (MSPs) can be sometimes, it’s predictable. The typical seasoned MSP already has its time-tested pitch laid out: sell the customer on predictable service levels and costs. But by now, most customers are already aware of the standard cost-saving benefits. These days, companies […]

Filed Under: MSPs Tagged With: cost savings, IT, IT Services, Managed Services, MSP, revenue generation, sales

VoIP: An Attractive Solution for an Increasing Number of Businesses

June 8, 2016 by Robert Hayes

An increasing number of businesses are deploying Voice over Internet Protocol (VoIP) solutions across a wide range of industries. This represents a golden opportunity for managed service providers (MSPs) in the area of reselling,  and it is crucial that MSPs understand the dynamics behind this mass migration to the technology. A […]

Filed Under: MSPs, VoIP Tagged With: Cloud, cost savings, customer service, globalization, mobile, MSP, telephone, VOIP

5 Steps to Data Security for MSPs Supporting SMBs

May 11, 2016 by Robert Hayes

Data is one of the most important assets that a company owns, regardless of the size of the organization. Despite its importance, not all companies are equipped to secure data according to industry best practices. Managed service providers (MSPs) can play an invaluable role in supporting businesses through the process […]

Filed Under: Cybersecurity, MSPs Tagged With: compliance, data, data security, infrastructure, MSP, security, SMB

Hybrid Cloud Security: Best Practices for MSPs and Their Customers

May 4, 2016 by Robert Hayes

Businesses are eager to take advantage of the hybrid cloud: it offers the convenience of a hosted infrastructure while enabling IT to retain a level of control over on-premise components. But many companies — especially small and medium-sized businesses (SMBs) — still have questions around specific security best practices to […]

Filed Under: Cloud, Cybersecurity, MSPs Tagged With: access control, Cloud, data, hybrid, IT, MSP, network, security, SMB

Managing Complexity: Keeping It Simple When It Comes to Tech

April 20, 2016 by Robert Hayes

The systems that business owners rely on can rapidly change depending on immediate needs. In an effort to stay ahead of recent trends and remain responsive to shifting customer needs, managed service providers (MSPs) tackle these challenges by managing complexity. Getting Back to Basics Mergers and acquisitions can introduce new […]

Filed Under: MSPs Tagged With: application creep, applications, Cloud, consolidation, cost savings, EA, IT, managed service provider, MSP, tech

MSPs: Drive Profit from Selling Backup Services

March 31, 2016 by Robert Hayes

The backup market is rapidly growing, and managed service providers (MSPs) are interested in leveraging this demand to drive sales and revenue. However, selling backup services requires a slightly different approach than selling other types of solutions. When done right, backup sales can become a fast-growing and profitable business. Following […]

Filed Under: Backup & Disaster Recovery, MSPs Tagged With: backup, bundles, flexible pricing, Managed service providers, MSP, sales

4 Reasons Why MSPs Are Embracing VoIP

March 11, 2016 by Robert Hayes

Voice over Internet Protocol (VoIP) plays a major role in many aspects of today’s telecommunications market. As the popularity of VoIP continues to grow, many managed service providers (MSPs) are adding VoIP to their portfolio of telecom services. To understand why more MSPs are viewing VoIP services as a valuable asset, it […]

Filed Under: MSPs, VoIP Tagged With: customer retention, mobile devices, MSP, reseller, revenue, VOIP

Cloud Backup Sales: A Golden Opportunity for Today’s MSPs

February 16, 2016 by Robert Hayes

Despite a growing number of businesses taking advantage of cloud backup solutions, many service providers are asking themselves if it’s worth it to sell cloud backup. To answer this question, it’s important to understand the value of backup solutions to today’s cloud-driven businesses, why these businesses back up their data, […]

Filed Under: Backup & Disaster Recovery, MSPs Tagged With: backup, Cloud, cloud backup, cost savings, data, IT, MSPs

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