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Posts Tagged: MSP

Changing Markets Mean Changing Tactics for VARs

April 10, 2017 by Robert Hayes

VARs need to evolve with the changing cloud market.

Between 2013 and 2016, the overall cloud market grew from $78 billion to an estimated $150 billion. With cloud adoption continuing at a steady pace, traditional IT distributors and VARs have had to adapt to their new reality. Those who haven’t been able — or in many cases, refused — […]

Filed Under: Cloud, VARs Tagged With: Cloud, Cloud Services, hardware, IT, MSP, Public Cloud, VAR

MSPs: A Value-Add Challenge Requires a Sales and Marketing Solution

December 26, 2016 by Robert Hayes

MSP

Today’s managed service providers (MSPs) are faced with the challenge of adding value to their services and growing revenue while maintaining the customer relationship. The solution lies in developing a strategic sales, marketing, and revenue plan that allows providers to shelter and cultivate their base, attract new customers, and gain […]

Filed Under: MSPs Tagged With: customer, customer experience, IT, Managed Services, marketing, MSP, sales

When It Comes to Backup and Disaster Recovery, Testing Is Essential

December 12, 2016 by Robert Hayes

Backup

Failure can strike at any time for just about any reason. This is especially true in the world of IT, where hardware, software, and even personnel failures are commonplace. The key to overcoming adversity caused by an unexpected failure is to have a safety net in place for support. Backup […]

Filed Under: Backup & Disaster Recovery Tagged With: backup, BDR, data, disaster recovery, IT, MSP, SMB, virtualization

What MSPs Must Do to Create Greater Business Value

September 21, 2016 by Robert Hayes

MSPs

Jake Sorofman, research director at Gartner, recently noted that customer experience is the new competitive battlefield in today’s IT market. As a result, most managed services providers (MSPs) are placing less emphasis on product and service differentiation and more on customer retention and ongoing business growth. The hypercompetitive IT arena […]

Filed Under: MSPs Tagged With: customer experience, IT, managed services provider, MSP, SLA, virtual CIO

Flipping the MSP Sales Script

August 24, 2016 by Robert Hayes

If there’s one thing that managed service providers (MSPs) can be sometimes, it’s predictable. The typical seasoned MSP already has its time-tested pitch laid out: sell the customer on predictable service levels and costs. But by now, most customers are already aware of the standard cost-saving benefits. These days, companies […]

Filed Under: MSPs Tagged With: cost savings, IT, IT Services, Managed Services, MSP, revenue generation, sales

VoIP: An Attractive Solution for an Increasing Number of Businesses

June 8, 2016 by Robert Hayes

An increasing number of businesses are deploying Voice over Internet Protocol (VoIP) solutions across a wide range of industries. This represents a golden opportunity for managed service providers (MSPs) in the area of reselling,  and it is crucial that MSPs understand the dynamics behind this mass migration to the technology. A […]

Filed Under: MSPs, VoIP Tagged With: Cloud, cost savings, customer service, globalization, mobile, MSP, telephone, VOIP

5 Steps to Data Security for MSPs Supporting SMBs

May 11, 2016 by Robert Hayes

Data is one of the most important assets that a company owns, regardless of the size of the organization. Despite its importance, not all companies are equipped to secure data according to industry best practices. Managed service providers (MSPs) can play an invaluable role in supporting businesses through the process […]

Filed Under: Cybersecurity, MSPs Tagged With: compliance, data, data security, infrastructure, MSP, security, SMB

Hybrid Cloud Security: Best Practices for MSPs and Their Customers

May 4, 2016 by Robert Hayes

Businesses are eager to take advantage of the hybrid cloud: it offers the convenience of a hosted infrastructure while enabling IT to retain a level of control over on-premise components. But many companies — especially small and medium-sized businesses (SMBs) — still have questions around specific security best practices to […]

Filed Under: Cloud, Cybersecurity, MSPs Tagged With: access control, Cloud, data, hybrid, IT, MSP, network, security, SMB

Managing Complexity: Keeping It Simple When It Comes to Tech

April 20, 2016 by Robert Hayes

The systems that business owners rely on can rapidly change depending on immediate needs. In an effort to stay ahead of recent trends and remain responsive to shifting customer needs, managed service providers (MSPs) tackle these challenges by managing complexity. Getting Back to Basics Mergers and acquisitions can introduce new […]

Filed Under: MSPs Tagged With: application creep, applications, Cloud, consolidation, cost savings, EA, IT, managed service provider, MSP, tech

SIP Trunking Implementation: A Challenge Made Easier

April 1, 2016 by Robert Hayes

Session Initiation Protocol (SIP) trunking offers a multitude of benefits to businesses that rely on private branch exchange (PBX). However, many businesses find the implementation process to be a bit intimidating, causing them to shy away from implementing SIP trunking altogether. Fortunately, managed service providers (MSPs) have plenty of tools at their disposal […]

Filed Under: SIP Trunking Tagged With: bandwidth, cost savings, MSP, network testing, PBX, scalability, SIP Trunking

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