There is a new managed security trend happening right now, and it’s gaining steam. According to a study by Forrester, 50 percent of respondents said they turned to Managed Security Service Providers (MSSPs) for outside help. Another 28 percent said they’re planning to do the same over the course of the […]
Archives for November 2017
4 Tips Service Providers Can Use to Improve Customer Support
It’s no secret in today’s technologically advanced marketplace that consumers have higher expectations than ever before when it comes to the quality customer experience. Companies often tout their high priority approach to customer support, but the proof is truly in the experience. The reality is very simple: if your clients […]
Simplify Your WAN Management with SD-WAN
Many businesses require a wide-area network (WAN), particularly those that have some element of geographic dispersion to them. While a WAN is vital, it isn’t always simple to manage, which means most users will have to devote quite a bit of IT time and resources to the care of such […]
Three Questions to Ask a Potential Vendor
When considering partnering with a vendor, you should have a set of questions you use to determine a good fit. The recent disruption in the market due to advances in cloud technology means that the traditional way of evaluating providers may no longer be valid. In fact, there’s reason to […]
The Benefits of UCaaS for Global Enterprises
Global enterprises are organizing their teams to better serve the needs of their customers, which often results in multi-site communications systems that don’t always integrate well with one another. As a result, the pursuit of Unified Communications as a Service (UCaaS) becomes a priority for many enterprises. A UCaaS solution […]