The speed of innovation and the disruptive technology that cloud solutions offer make the CIO chair look pretty exciting. For most CIOs, the excitement is balanced with some serious stress, as IT issues of various sizes and types pile up. From a digital transformation strategy that seems stalled out to […]
Getting Beyond the Hype of the Customer Experience
“Customer experience” is the latest in a long line of buzzwords surrounding the supposed secret for keeping your customers happy. It’s no longer enough to focus on customer service or customer satisfaction; it’s the comprehensive customer experience you’re after. Is it all hype, or are there things you can learn […]
The Roadblocks to Consistent Network Monitoring
The edge of the network is now far out of sight for most IT teams. The typical enterprise has not only their own private, on-site applications and infrastructure, but also public cloud, Software as a Service (SaaS) and devices all trading data in and out of the network. Network monitoring, […]
Common Mistakes Made with Hybrid Cloud Solutions
Enterprises are no longer struggling with the question of whether to go all-in with public or private cloud; it’s become an acceptable and comfortable solution to implement a hybrid cloud solution for optimized performance and cost savings. That doesn’t mean it always goes smoothly. There are a few common mistakes […]
The Excitement of Network Management When it Leads to New Business Growth
Include phrases like “data storage” or “network management” on the agenda for any business meeting and watch your attendees suddenly find excuses to get out of it. While network management isn’t the stuff blockbuster movies are made of, companies that are looking ahead for new growth opportunities are talking about […]
Cloud Services May be Best with a Co-Sell Approach
Many small and mid-size businesses are embracing cloud services, recognizing the opportunities that come with a better end-user experience, cost savings and scalability. For channel partners, this means a lot of opportunity for sales growth as they work with clients to implement cloud solutions. The problem is that the channel […]
Creating a Network Security Strategy in a Hybrid Cloud Environment
Security used to be deployed in the data center, and a firewall kept the network safe within the confines of the enterprise. As companies transition to various cloud applications, each new connection to the cloud represents a point of potential breach, and a hole in the network security plan. Enterprises […]
VoIP Demand is on the Rise – Are You Ready to Respond?
As Voice over IP (VoIP) became the default backbone in business communications, partners enjoy greater demand. Just three years ago, the Harvard Business Review declared that analog phone networks had reached the end. What was once viewed as a low-quality approach to voice calls is now changing the way companies […]
POTS: Continuously Useful for the Enterprise
The pace of technological advancement has been rapid by most any measure, no matter what segment of the technology market you look at. From mobile to home goods to the Internet of Things and beyond, technology is a growth sector. Yet even as many old technologies are supplanted by their […]
Want More Hosted PBX Profit? Think Vertical Marketing
In a market where companies are increasingly looking to the cloud and hosted solutions, it’s important for partners to recognize where companies are placing their priorities and to recognize the value of vertical marketing. Focusing on vertical markets can help you best target hosted PBX sales. According to Eastern Management […]
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