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Posts Tagged: VOIP

Unified Communications: A Primer

July 13, 2016 by Robert Hayes

In the face of tight operational schedules, tighter IT budgets, and the ever-continuing need to meet customer expectations, a growing number of companies across all industries are turning to unified communications (UC). What is UC? Although it’s often treated as a single product, UC encompasses a wide variety of communication […]

Filed Under: Unified Communications Tagged With: mobility, productivity, real-time communications, reliability, scalability, security, UC, UCaaS, unified communications, VOIP

The Future of Video Collaboration

July 6, 2016 by Robert Hayes

In recent years, video conferencing has become an essential tool for companies throughout the globe. It is a must-have feature for any business Voice over Internet Protocol (VoIP) suite, and is one that continues to grow and evolve rapidly. More businesses are relying on video conferencing technology thanks to the […]

Filed Under: Collaboration Tagged With: augmented reality, collaboration, customer service, globalization, IoT, live video chat, mobility, video conferencing, voice quality, VOIP

VoIP: An Attractive Solution for an Increasing Number of Businesses

June 8, 2016 by Robert Hayes

An increasing number of businesses are deploying Voice over Internet Protocol (VoIP) solutions across a wide range of industries. This represents a golden opportunity for managed service providers (MSPs) in the area of reselling,  and it is crucial that MSPs understand the dynamics behind this mass migration to the technology. A […]

Filed Under: MSPs, VoIP Tagged With: Cloud, cost savings, customer service, globalization, mobile, MSP, telephone, VOIP

Choosing Between a Hosted Service Provider and On-Site SIP Trunking

May 18, 2016 by Robert Hayes

Making the choice between a hosted private branch exchange (PBX) service and on-site Session Initiation Protocol (SIP) trunking isn’t as easy as it initially appears. While the former seems like a no-brainer for small businesses with small budgets, there are many considerations that make the latter a more sensible solution. When […]

Filed Under: VoIP Tagged With: cost savings, Hosted PBX, IT, PBX, SIP, SIP Trunking, voice quality, VOIP

4 Reasons Why Businesses Should Get Mobile with Cloud VoIP Services

April 29, 2016 by Robert Hayes

Mobility is more than just a buzzword in most business circles. Given the steady surge in mobile device ownership and a growing number of businesses implementing bring your own device (BYOD) policies, it’s little wonder that the office is becoming more mobile by the minute. However, there are still plenty […]

Filed Under: Mobility, SMBs Tagged With: backup, BYOD, Cloud, IT, mobile, mobility, phone, SMB, VOIP

4 Reasons Why MSPs Are Embracing VoIP

March 11, 2016 by Robert Hayes

Voice over Internet Protocol (VoIP) plays a major role in many aspects of today’s telecommunications market. As the popularity of VoIP continues to grow, many managed service providers (MSPs) are adding VoIP to their portfolio of telecom services. To understand why more MSPs are viewing VoIP services as a valuable asset, it […]

Filed Under: MSPs, VoIP Tagged With: customer retention, mobile devices, MSP, reseller, revenue, VOIP

Hosted VoIP: It’s Time to Make the Switch from PBX

February 2, 2016 by Robert Hayes

Communications and the technologies that support it are an important part of every business. IT stakeholders are rightfully selective in deploying technologies and transitioning to new platforms, but often the advantages of leveraging a new technology, such as hosted Voice over Internet Protocol (VoIP), outweigh the temporary inconveniences that such […]

Filed Under: VoIP Tagged With: collaboration, communications, cost savings, efficiency, hosted VOIP, PBX, reliability, UC, VOIP

Taking a Smart Approach to VoIP Implementation

January 26, 2016 by Robert Hayes

A growing number of enterprises are turning to Voice over Internet Protocol (VoIP) services as a cost-effective and powerful alternative to traditional telephony services. Each passing year has seen continuous improvements in overall service quality and customer satisfaction. Nevertheless, some enterprises express occasional dissatisfaction with VoIP services, often citing call quality […]

Filed Under: Cybersecurity, VoIP Tagged With: alarm security, call quality, card processing, faxing, Internet, network, security, Telephony, VOIP

How Transitioning to the Cloud Benefits Your Phone System

October 28, 2015 by Robert Hayes

The on-premises business phone system has had its heyday, but the virtues that once defined it have now become liabilities in today’s fast-paced business climate. Moving around physical private branch exchange (PBX) hardware can be a non-starter for many businesses and adding new lines of service to newly-opened office locations […]

Filed Under: Cloud, VoIP Tagged With: cloud communications, cloud-based phone system, on-premises phone system, PBX, phone, service disruption, VOIP

Ways to Add Value to White Label VoIP

October 7, 2015 by Robert Hayes

Any organization that relies on selling white label voice over Internet protocol (VoIP) must also consider the services they offer to their customers. In order to maximize profits while providing exceptional service to clientele, businesses must be willing to add value by offering a broad range of useful and competitive […]

Filed Under: VoIP Tagged With: backup, Cloud, cloud-based accounting, efficiency, Hosted PBX, SaaS, storage, VOIP, white label cloud computing

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